beetje's Privacy Policy
This document clearly explains how your personal information is collected, stored, and used.
1. Introduction and Applicability
This privacy policy applies to all users of the beetje platform's services. By registering on beetje, browsing the website, or using any service, you are considered to have accepted the terms described in this policy.
The purpose of this policy is to clearly inform you what information beetje collects, how it is processed, with whom it may be shared, and what rights you have. We believe transparency in data use is the foundation of a healthy relationship with our users.
beetje's Terms and Conditions and this privacy policy complement each other. Both documents should be read together, as some matters are covered in detail in one and briefly in the other.
If you are under 21 years of age, you may not use any of beetje's services. This platform is for users aged 21 and above only.
2. Types and Sources of Data Collection
beetje collects user information in various ways. This information may be collected directly from you or through automated technical processes.
2.1 Information You Provide Directly
Information you provide yourself during registration, login, or use of services includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment-related information — such as bKash, Nagad, or Rocket number
- Account password and security question answers
2.2 Automatically Collected Information
When you use the beetje website or app, the following information may be collected automatically:
- IP address and device type
- Browser name and version
- Session duration and list of pages visited
- Cookie and local storage data
- Logs of clicks, scrolls, and other interactions
2.3 Information Received from Third Parties
After a payment is completed, transaction confirmation information may be received from payment providers such as bKash, Nagad, Rocket, Upay, or a bank. Information may also be received from identity verification services in certain cases.
3. Purposes of Data Use
beetje uses your information only for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Account Management
Your personal information is used for registration and identity verification. It is also used for OTP verification and session management to ensure login security.
3.2 Financial Transaction Processing
Payment information is required to complete deposits and withdrawals. This information is used to maintain transaction history and prevent fraud.
3.3 Customer Support
When you contact us via live chat or email, your account and transaction information helps resolve issues quickly.
3.4 Responsible Gaming
beetje works to ensure user wellbeing by monitoring gaming patterns. In line with the responsible gaming policy, support is provided when unusual gaming behavior is identified.
3.5 Platform Improvement
beetje continuously improves the platform's design and functionality through anonymous statistical analysis. No personally identifiable information is used in this analysis.
3.6 Marketing Communications
If you give your consent, you may be informed about bonuses, promotions, and updates via SMS or email. You have the right to withdraw this consent at any time.
4. Data Storage and Security
beetje follows industry-standard technical and administrative measures to keep your information secure.
4.1 Encryption and SSL Protection
All communication on the website and app is carried out through SSL encryption. Sensitive information such as passwords and payment details is stored in encrypted form and is never kept in plain readable form.
4.2 Access Control
Only authorized staff can access your information. All access is logged and reviewed regularly. Every beetje employee is bound by a data confidentiality agreement.
4.3 Data Retention Period
Data is retained while the account is active and for a defined period after closure in compliance with financial regulations. Once that period expires, data is securely deleted or anonymized.
4.4 Response to Data Breaches
If a security incident occurs, beetje investigates promptly and notifies affected users as quickly as possible. If you notice any suspicious activity on your account, contact the support team immediately.
5. Data Sharing with Third Parties
beetje does not sell your personal information or rent it to third parties for commercial purposes. However, limited information sharing may be necessary in the specific situations below:
5.1 Payment Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or bank transfer services to complete deposits and withdrawals. This information is used solely for processing transactions.
5.2 Technology Service Providers
We work with trusted technology partners for server hosting, cybersecurity, and analytics tools. All such parties operate under strict confidentiality agreements.
5.3 Legal Obligations
Specific information may be provided as required by law in response to lawful government authority directives, court orders, or fraud investigations. Only the minimum necessary information is supplied in such situations.
5.4 With Your Consent
For any sharing of your information beyond the above, your explicit consent will be obtained in advance.
6. Cookies and Tracking Technologies
beetje uses cookies on its website to improve your browsing experience and keep services running.
6.1 Essential Cookies
These cookies are necessary for maintaining login sessions and storing security tokens. They cannot be disabled, as the site does not function properly without them.
6.2 Analytical Cookies
Anonymous statistical cookies are used to understand which pages are used most and where issues exist. This type of cookie can be disabled.
6.3 Cookie Controls
You can delete cookies or stop accepting new ones from your browser settings. However, disabling essential cookies may cause some login and payment-related features to stop working.
7. Your Rights Over Your Data
beetje believes every user should have control over their own information. You have the following rights:
7.1 Right to Access
You may request to know what information beetje holds about you. After verification, the information will be provided within the specified time.
7.2 Right to Correction
If any of your information is incorrect, you may request a correction. Most information can be updated directly from your account settings.
7.3 Right to Deletion
Under certain conditions, you may request that your account be closed and your information deleted. However, financial transaction records must be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional messages at any time. After this request takes effect, essential service-related messages will continue to be sent.
7.5 How to Exercise Your Rights
To exercise any right, contact beetje's support team via 24/7 live chat or email (in Bengali or English). You will be responded to as quickly as possible after your identity is verified.
8. Minors and Special Data Categories
beetje strictly does not provide services to anyone under 21 years of age. Age is verified at the time of registration on the platform. If it becomes known that any minor's information has been collected, it will be deleted immediately and the associated account will be closed.
8.1 Sensitive Information
beetje does not collect and has no need to collect particularly sensitive information such as religion, political opinion, health, or any other special category data. Only the minimum personal information necessary for identity verification is taken.
8.2 Health and Gaming Risk
If irregularities in gaming patterns are detected, automated measures may be taken in the interest of user protection. For more details, visit the responsible gaming page.
9. Policy Changes and Updates
This privacy policy may be updated from time to time as technology, laws, or the scope of services change. You will be notified of significant changes via your registered email or SMS.
Continued use of the platform after an update will be considered acceptance of the new policy. For this reason, you should revisit this page regularly.
If you have any questions about policy changes or would like to view a previous version, contact the support team. For general questions, you may also visit the FAQ section.
10. Contact and Complaints
For any questions, comments, or requests to exercise your rights regarding this privacy policy, contact beetje's support team. Our team provides support in Bengali and English, 24 hours a day, 7 days a week.
Contact Methods
An acknowledgment message will be sent after a complaint is submitted, and a resolution will be provided as quickly as possible. If the issue is complex, you will be informed separately about the timeline.