General Questions
beetje — all your questions answered in one place
From deposits and withdrawals to account verification, responsible gambling limits, and support — this page brings together direct answers to the most common questions players have while using beetje. Find the topic you need from any section below.
Account
Verification and Documents
The verification process is followed to keep your beetje account secure and ensure funds reach the right person. Below are the most frequently asked questions about documents and identity verification, all answered together.
Yes, the name registered on your beetje account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawal requests cannot be processed. So enter your name carefully during registration — if you need to change it later, you will need to contact the support team.
beetje may request identity verification before your first withdrawal or when unusual activity is detected on your account. Verification requests may also come as part of routine security reviews. The support team will let you know via email or live chat which documents are needed.
Verification is primarily for the player's own protection. It ensures that no one else can access your account and that winnings reach the right person. Verification is also needed to confirm compliance with beetje's 21+ age requirement. All information is transmitted through secure SSL encryption.
If verification is rejected, the beetje support team will let you know the reason. It usually happens when images are unclear, a document has expired, or there is a mismatch in details. In that case, resubmit the correct documents with clear images. If the issue is not resolved, go to the beetje login page and connect via live chat from there.
A National ID card (NID) is the most widely accepted document for identity verification. A valid passport or driving licence can also be used. Clear photos of both the front and back of the document must be submitted. For address verification, a recent bank statement or utility bill may be required.
Responsible Gambling
Limits and Controls
beetje believes that entertainment is enjoyable only when it stays within limits. Read below for details on responsible gambling tools and support.
Yes, beetje offers both cooling-off (a temporary break) and self-exclusion options. Cooling-off keeps your account temporarily closed for a set period, while self-exclusion provides a longer-term break. To activate either option, contact the support team via live chat or email.
beetje's support team is available 24/7 and can provide guidance on responsible gambling. You can also visit beetje's responsible gambling page for detailed information, ways to set limits, and external support resources. If you or someone close to you seems to have a problem, reach out promptly.
There are some warning signs — such as spending more than your budget, continuing to play to recover losses, cutting down on family time or work to gamble, or hiding your gambling from others. If any of these apply, use beetje's deposit limit or cooling-off tools and take a break.
The minimum age for all casino and betting activity at beetje is 21+. Providing the correct date of birth when opening an account is mandatory. If age cannot be confirmed during verification, the account may be suspended. Full details of the age policy are available on the terms and conditions page.
Payment
Deposit Questions
If you have any questions about depositing via bKash, Nagad, or bank transfer, read the answers below. If your issue is still not resolved, contact the support team.
The minimum deposit at beetje across all payment methods is ৳100. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. So you can start playing slot games or any other game even on a small budget. When the deposit amount is entered correctly, it is usually credited to your account instantly.
First, wait a few minutes, as network delays can sometimes cause a slight hold-up. If it still has not been credited, save a screenshot or reference number of the transaction and contact the beetje support team via live chat or email. Having proof of the transaction on hand helps resolve issues faster.
beetje does not charge any fees on deposits. However, mobile banking services like bKash or Nagad may apply their own charges according to their transaction policies — these are stated in the relevant service's terms of use. No additional deductions are made by beetje.
Log in to your beetje account, go to the deposit page, and select bKash. Send the amount to the designated bKash number and enter the transaction ID. Keep in mind that the name on your bKash account must match the name on your beetje account. The minimum amount is ৳100.
Yes, Nagad is an accepted deposit method at beetje. The process is the same as bKash — go to the deposit page, select Nagad, send to the designated number, and provide the reference. Upay and Rocket can be used in the same way. Deposits by bank transfer are also possible — ask support for bank details.
Withdrawal
Withdrawal Questions
If you have questions about withdrawing your winnings, you will find the answers here. See the questions below to learn more about beetje's withdrawal process.
Yes, beetje only processes withdrawals to a bKash, Nagad, Rocket, or Upay number that is registered in your own name and matches the name on your beetje account. Sending to a wallet in someone else's name is not possible. The same rule applies to bank transfers.
Winnings from bonuses must meet the wagering requirements before they can be withdrawn. For example, the welcome bonus requires wagering the bonus amount 25 times — so a ৳1,000 bonus requires a total of ৳25,000 in bets before withdrawal is available. Once the wagering requirement is met, the balance is ready for a standard withdrawal.
Withdrawals at beetje are generally processed within 30 minutes to 3 hours. Bank transfers may take a little longer. If a request has been pending for more than 3 hours with no communication, contact the support team with your transaction number.
The minimum withdrawal amount at beetje is ৳1,000. This limit applies equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Having your account verification completed before withdrawing helps speed up the process.
Support
Contact and Support
The beetje support team is with you seven days a week, twenty-four hours a day. Read below to find out how to get a quick resolution for any issue.
beetje offers two support channels — live chat and email. Live chat can be started directly from any page on the site and is the best option for quick resolution. For more complex matters, you can send a detailed email and the support team will reply with written confirmation.
Yes, beetje support is available 24/7 — meaning 24 hours a day, 7 days a week, regardless of public holidays or the time of day. Live chat support is available on BPL match nights or even on Eid. This round-the-clock service is what makes beetje reliable for players in Bangladesh.
Yes, the beetje support team can assist in Bengali and English. For players in Bangladesh, communicating in Bengali is most comfortable. Just let them know your preferred language when starting the live chat.
To get your issue resolved quickly, have the following ready: your beetje username or registered mobile number, a brief description of the problem, the transaction ID or reference number if applicable, and a screenshot of the issue if you have one. Having these details on hand allows the support team to work much faster.
beetje email support is monitored around the clock. Urgent matters are handled on a priority basis. For immediate resolution, live chat is the most effective option — especially for time-sensitive matters like deposits or withdrawals. beetje VIP members receive priority support.
Still have questions?
If you could not find the answer to your question in the FAQ, the beetje support team is ready to help directly. Contact us via live chat or email — and get a reply in Bengali.
Live Chat — 24/7
Email Support — in Bengali and English